Returns Policy

FAULTY AND DAMAGED GOODS ON DELIVERY:
Should you receive a product from us that is faulty or damaged that is not caused through your own fault, you are welcome to return the item within 14 days for a full refund. Returns can also request a product replacement for an identical product or similarly priced product.

Returned goods must be in their original condition and include all the original packaging, and return shipping or postage is paid for by the customer. This return for refund policy is applicable for change of mind.

If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
dable.com.au owns the title of any extra goods shipped with your order that have been dispatched in error.

You may also elect for a full refund if the goods are faulty or damaged through no fault of your own.
Goods will need to be returned and we will happily pay for the postage for the item to be returned in cases that are not your fault. Simply contact us so we can discuss.

We have been sent the wrong item by mistake?
It is very rare for us to muck up an order but in the off chance that we do send an apple instead of an orange so to speak, simply contact us and we will rectify the situation for you pronto. You will not be liable for any return postage costs.

Change of Mind Returns:
In the case you have received your order and you change your mind as item is not fit for your purpose as long as you contact us within 7 business day of your order being signed for on delivery, the goods are un-used and in original packaging we will gladly accommodate your needs by exchanging for other items you require.
In this particular case however if it is a refund you would like we will still happily accommodate your request but the refund you will receive will be less the postage cost from us to you displayed on invoice, or in the case where a shipping promotion was received such as free shipping or a dollar amount off shipping, the refund will be less what it would normally be to ship the item without promotion at the full charge displayed on our shipping page.
For all change of mind returns, you will need to pay for return postage to us (registered so that there is proof of delivery).

What we ask of you:
For change of mind returns, you will need to organise your own carriage back to our store. For small items under 105cm you can do this through Australia post. For bulky items such as fishing rods over 105cm, etc. You will need to contact a courier company. Some that can generally assist you nationally are www.interparcel.com.au, www.packsend.com.au or www.e-go.com.au.
When returning your purchase please include a copy of your receipt not only for proof of purchase but so we can reference your order easily when it is returned.
Please include a short cover letter describing why you are returning the item and the course of action that needs to take place such as letting us know what items you require instead or to request refund as per our policy.

Please also note our warranty in our terms and conditions.

Professional Customer Service

Dable are a leading, Australian online store for trending products that you’ve always wanted to Dable in.
Our goal is to make sure we support you every step of the way. If there is an issue, our customer service staff are ready to help you over email or a phone call. We value your business!

100% Satisfaction Guaranteed

While shopping with us, we want you to be completely happy with the experience. If you have questions about us, our products, or even shipping, get in touch! We hope you continue to shop with us for many years to come.

Warranty Statement

Dable warrants its products to be free of any defect in material or workmanship for a period of 12 months from the date of purchase. In the event of such a defect during the warranty period, Dable agrees, at its option, to either repair or replace the defective product free of charge, or offer a full, money back guarantee.

This warranty runs to the original purchaser of the product for a period of 12 months from the date of shipment or purchase.

If the product has been forcibly or accidently damaged, dropped or had any after-market changes the warranty and refund will be void. The cost of returning the item is the responsibility of the original purchaser.

Items that aren’t included in the warranty include:

Electric Scooter – LED Light, Wheel Guard and Kick Stand
Hoverboard – LED Lights, Wheel Guard

Video or photographic evidence, or the provision of the actual product will state as evidence of the damage.

Committed to Quality

We believe quality should never be a compromise. No matter what product you’re looking for, we guarantee reliability. We want you to feel confident that your purchase is of the highest caliber.

We are located in Australia – If you are purchasing product to be delivered overseas we need to be upfront and honest with you – any warranty provided is for Australian consumers only and if you are overseas returning items to us it may actually not be so easy but contact us to discuss if you have any questions and we will do our best to assist you.

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