About Us

Professional Customer Service

Dable are a leading, Australian online store for trending products that you’ve always wanted to Dable in.
Our goal is to make sure we support you every step of the way. If there is an issue, our customer service staff are ready to help you over email or a phone call. We value your business!

Warranty Statement

Dable warrants its products to be free of any defect in material or workmanship for a period of 12 months from the date of purchase. In the event of such a defect during the warranty period, Dable agrees, at its option, to either repair or replace the defective product free of charge, or offer a full, money back guarantee.

This warranty runs to the original purchaser of the product for a period of 12 months from the date of shipment or purchase.

If the product has been forcibly or accidently damaged, dropped or had any after-market changes the warranty and refund will be void. The cost of returning the item is the responsibility of the original purchaser.

Items that aren’t included in the warranty include:

Electric Scooter – LED Light, Wheel Guard and Kick Stand
Hoverboard – LED Lights, Wheel Guard

Video or photographic evidence, or the provision of the actual product will state as evidence of the damage.

Returns Policy

FAULTY AND DAMAGED GOODS ON DELIVERY:
Should you receive a product from us that is faulty or damaged that is not caused through your own fault, we will happily swap the item for you for an identical item or another of your choice should you wish. If there is any difference in price you can fix us up for the balance or if the difference in price is in your favour we can refund it or use the balance towards other items of your choice till funds are depleted.
Returns for refund will only be accepted within 7 days of you receiving the goods. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind.
Any incorrect, missing or damaged items received must be reported to dable.com.au within 24 hours of you receiving the delivery.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
dable.com.au owns the title of any extra goods shipped with your order that have been despatched in error.
You may also elect for a full refund if the goods are faulty or damaged through no fault of your own.
Goods will need to be returned and we will happily pay for the postage for the item to be returned in cases that are not your fault. Simply contact us so we can discuss.

We have been sent the wrong item by mistake?
It is very rare for us to muck up an order but in the off chance that we do send an apple instead of an orange so to speak, simply contact us and we will rectify the situation for you pronto. You will not be liable for any return postage costs.

Change of Mind Returns:
In the case you have received your order and you change your mind as item is not fit for your purpose as long as you contact us within 1 business day of your order being signed for on delivery, the goods are un-used and in original packaging we will gladly accommodate your needs by exchanging for other items you require.
In this particular case however if it is a refund you would like we will still happily accommodate your request but the refund you will receive will be less the postage cost from us to you displayed on invoice, or in the case where a shipping promotion was received such as free shipping or a dollar amount off shipping, the refund will be less what it would normally be to ship the item without promotion at the full charge displayed on our shipping page.
For all change of mind returns, you will need to pay for return postage to us (registered so that there is proof of delivery).

What we ask of you:
For change of mind returns, you will need to organise your own carriage back to our store. For small items under 105cm you can do this through Australia post. For bulky items such as fishing rods over 105cm, etc. You will need to contact a courier company. Some that can generally assist you nationally are www.interparcel.com.au, www.packsend.com.au or www.e-go.com.au.
When returning your purchase please include a copy of your receipt not only for proof of purchase but so we can reference your order easily when it is returned.
Please include a short cover letter describing why you are returning the item and the course of action that needs to take place such as letting us know what items you require instead or to request refund as per our policy.

Please also note our warranty in our terms and conditions.
We are located in Australia – If you are purchasing product to be delivered overseas we need to be upfront and honest with you – any warranty provided is for Australian consumers only and if you are overseas returning items to us it may actually not be so easy but contact us to discuss if you have any questions and we will do our best to assist you.